Frequently asked questions

Straight answers about onboarding, data, security and support.

How long does onboarding take?: A typical school goes live within a few days once student, staff and fee data are ready. Our team helps import existing records — see the migration page for the process.
Do we need new hardware or a server?: No. Instita OS is fully cloud-hosted. Staff use any modern browser; parents can use the portal or receive WhatsApp alerts if the add-on is enabled.
Can we keep our existing data?: Yes. We support guided imports for students, guardians, staff, classes and fee structures, with validation reports before anything goes live.
How is our data protected?: Every institution runs in a strictly tenant-isolated context with role-based access, audit logging and encrypted transport. Details are on the Security page.
What happens if we stop using the platform?: Your data remains exportable. See the refund and cancellation terms on the Refund Policy page and data handling on the Data Security page.
Is support really included?: Yes — support is part of the subscription, not a paid add-on. Reach us through the in-app support desk, phone or email.

Something else on your mind? Contact us →

Straight answers about onboarding, data, security and support.

How long does onboarding take?: A typical school goes live within a few days once student, staff and fee data are ready. Our team helps import existing records — see the migration page for the process.
Do we need new hardware or a server?: No. Instita OS is fully cloud-hosted. Staff use any modern browser; parents can use the portal or receive WhatsApp alerts if the add-on is enabled.
Can we keep our existing data?: Yes. We support guided imports for students, guardians, staff, classes and fee structures, with validation reports before anything goes live.
How is our data protected?: Every institution runs in a strictly tenant-isolated context with role-based access, audit logging and encrypted transport. Details are on the Security page.
What happens if we stop using the platform?: Your data remains exportable. See the refund and cancellation terms on the Refund Policy page and data handling on the Data Security page.
Is support really included?: Yes — support is part of the subscription, not a paid add-on. Reach us through the in-app support desk, phone or email.

Something else on your mind? Contact us →